With more than 15 million monthly visitors, Leafly is the world’s largest cannabis information resource, empowering people in legal cannabis markets to learn about the right products for their lifestyle and wellness needs. What’s more, they help consumers find those products safely and efficiently, connecting them with licensed and regulated dispensaries. The audience is wide-ranging to say the least: from consumers to cannabis products to dispensaries — Leafly services the entire B2B and B2C spectrum.
training manual for leafly pickup – an online ordering system • message refinement and restructuring
The ever-increasing number of legal marijuana markets has led to an overwhelming – and often confusing – number of products and strains; from cannabis to concentrates to edibles and more. That creates a situation where budtenders spend an inordinate amount of time guiding curious newbies, while knowledgeable repeat customers end up waiting online. Leafly has created a pickup system to solve consumers’ and businesses’ needs, and had to get businesses trained on the system.
Leafly Pickup is an ordering portal that allows consumers to reserve product online, then skip the line when they come in to buy. But this user friendly system’s original training documentation read more like a technical specification document.
A head-to-toe messaging overhaul: one that took bushels of technical information and made it digestible to a broad audience. All in the name of treating B2B customers like partners.